Refund policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).

Shipping Time
Due to high demand and international suppliers, shipping typically takes 7–15 business days, depending on your location.

Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

Shipping Delays
Shipping times may vary due to customs, carrier delays, or holidays. We are not responsible for delays outside our control, but we’re always happy to help track your order.

Return & Refund Policy

We want you to love your purchase. If something isn’t right, here’s how we handle it:

Returns

  • You have 30 days from the date of delivery to request a return.

  • Items must be unused, unopened, and in original packaging.

  • For hygiene and safety reasons, opened or used skincare products cannot be returned.

Refunds

  • Once your return is approved and received, your refund will be processed within 5–7 business days.

  • Refunds are issued to the original payment method.

  • Original shipping costs are non-refundable.

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Include your order number and clear photos

  • We will replace the item or issue a full refund at no extra cost

Non-Returnable Items

  • Used or opened products

  • Items marked as final sale

  • Gift cards (if applicable)

How to Start a Return

Message us at (813)303-4572 with:

  • Order number

  • Reason for return

  • Photos (if damaged/incorrect)

Our support team will guide you through the next steps.